The importance of experienced adverse outcomes on patients' future choice of a hospital for surgery
P J Marang-van de Mheen, J Dijs-Elsinga, W Otten, M Versluijs, H J Smeets, W J van der Made, R Vree, J Kievit
Quality and Safety in Health Care Dec 2010, 19 (6) e16; DOI: 10.1136/qshc.2008.031690